Essential Considerations for Installing a Private Branch Exchange (PBX) Solution

As private branch exchange solutions become increasingly popular, so much information about these virtual telephony systems has sprung up. If you're thinking of installing a PBX system in your office or small business, you have to make a few essential considerations.

Real Ownership Cost

On-premise systems usually call for a big upfront investment, while hosted systems are paid for with smaller monthly payments. However, you have to look into the total cost of ownership (TCO) of such systems on top of the initial capital you need to buy a new phone network.

Specific Functionality vs. Bundled Functionality

Nowadays, the technical capabilities of hosted and on-premise PBX systems are mainly the same. The difference lies in the bundling of features. Hosted PBX providers usually bundle features and charge a fixed price per user. On-premise PBX provides more feature and functionality options, on the other hand, so that users can only pay for those that they want. If you need customization for your specific PBX uses, make sure you tell the provider in advance. Learn more about  Office PBX System Dubai,  go here. 

You will probably have to shop around to find the right company that can offer you the right bundle, depending on your needs. Prior to choosing a specific provider, have them give you an accurate price quote that includes all the included features in detail.  Find out for further details on  Fanvil Phones Dubai right here. 

Ease of Customization

Customization is typically easy when you talk about on-premise systems, since there will often be an IT staff on site that takes care of the system's deployment and management. As to hosted systems, customization is generally the job of the provider. The issue in most cases is that customization by the provider may be limited. If you need customization up to extreme details, on-premise PBX may be your better option. If you prefer to use the hosted option, discuss with the provider the degree of customization you need and whether it is possible.

Trouble-free User Experience

On-premise PBX systems ensure high voice quality by prioritizing data traffic. With hosted PBX solutions, voice and data packets usually compete for preference, leading to low data quality.
Hosted vendors offer a Session Border Controller (SBC) device to improve data quality, but this increases to the system's total cost and complexity. If you think voice quality will become a problem in bigger networks, factor this into your choice between hosted and on-premise systems.

Cost of Tech Support

If your company handles your own data, you may already have a well-trained IT staff. This should also mean that having a hosted PBX system will not likely wipe out your current staff. Instead, this only moves the responsibility over to a third party and increases your costs instead of decreasing them.

If you have no IT team right now, hosted PBX can save you the cost of hiring new workers. However, also consider how depending on third-party support will go with your company's current systems.